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BSB30120  TRAINEESHIP

Certificate III in Business

This qualification will help you excel in various complex customer service roles across a diverse range of industries. 

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Innovative 360 degree
learning experience

Course Duration - Icon teal

12 Month duration. Regular
intakes throughout the year

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Course 100% online

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CHC33021 - Certificate III
in Individual Support (Ageing)

Course Snapshot

Are you ready to elevate your career in customer service or administration? Enrol in our course and gain the confidence and stability that come with a recognised qualification. Through engaging online study, you'll develop essential business skills in a program that spans diverse responsibilities across multiple industries. By the end, you’ll be equipped with the expertise to provide valuable support and guidance to your team. Our comprehensive business certificate prepares you to thrive in any workplace, whether it's as an administrative assistant, office professional, or receptionist.

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Program Details

Entry requirements

There are no entry requirements for this qualification. 

*While there are no pre-requisite for this course, participants must take the language, literacy, and numeracy (LLN) assessment. This will help us identify areas where you might need additional support during your studies. 

Delivery

The training program is delivered with comprehensive trainer support to provide a rich and engaging learning experience.  

The course is delivered over four terms in a blended format. 

How is it delivered? 

- Orientation 
- Live Virtual Workshops 
- Tutorials/ On-demand Trainer support sessions via phone or web 
- Workplace Visit by Trainer 

Download the course timetable

The program is delivered in shorter, more manageable terms of learning. Students gets to focus on specific sections of the program at one time. These terms also provide the perfect ‘check point’ over the duration of the program to monitor and support participant progress. 

Term 1 Term 2 Term 3 Term 4
Orientation     Intensive Support Term
If participant 
requires extra support, workshops, catchup sessions, time to complete rescheduled workplace visit, time to complete course 
activities etc.
Live Workshops Live Workshops Live Workshops
Self-Learning Self-Learning Self-Learning
Workplace Learning, Activities and Trainer Visit

 

Units

Total number of units = 13  

6 core units  

7 elective units 

Core Title
BSBXCM301 Engage in workplace communication
BSBWHS311 Assist with maintaining workplace safety
BSBSUS211 Participate in sustainable work practices
BSBTWK301 Use inclusive work practices
BSBCRT311 Apply critical thinking skills in a team environment
BSBPEF201 Support personal wellbeing in the workplace Elective
Elective Title
SIRXPDK001 Advise on products and services
SIRXCEG005 Maintain business to business relationships
BSBTEC201 Use business software applications
BSBTEC303 Create electronic presentations
BSBPEF301 Organise personal work priorities
BSBOPS304 Deliver and monitor a service to customers
BSBOPS305 Process customer complaints

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What you need before starting the course

To undertake this course, you will need: 

  • A computer with internet access and a web browser.  
  • A regular access to a reliable internet connection and an email address.  
  • Adobe Acrobat Reader and/or Adobe Flash Player. 
  • A mobile device (e.g. Mobile phone) capable of recording short videos at your workplace with a supervisor. 
  • To begin this course, you will need a USI. For more information on USI, go to: www.usi.gov.au It is a government requirement that participants undertaking Nationally Recognised Training in Australia have a unique student identifier (USI). 

Course cost

  • Government funding may be available for eligible participants in NSW and Tasmania.  
  • If you are not eligible for government funding the course can be delivered as a Fee for Service program across all States. We can organise a payment plan with you to cover the cost of the course. 

 

Complete the 'Enquire Now' section below, and one of our representatives will be in touch 

Employer obligations

  • Release trainee from work to undertake formal training, learning, and/or assessment activities during work hours. (For example, in NSW, the minimum is 3 hours per week averaged over 4-week period (pro rata for part-time apprentices/trainees).
  • Participate in regular assessments and evaluations of the trainee’s progress with the RTO.
  • Assign a qualified supervisor or mentor to guide the trainee.
  • Providing the trainee with appropriate facilities, resources to support training
  • Ensure the trainee understands and complies with workplace safety protocols.
  • Pay the trainee according to the agreed wage or stipend.
  • Maintain records of the trainee’s hours worked and performance evaluations. 
  • Report any issues or changes in the trainee’s status to the relevant training authority and training provider.

Why Choose a Traineeship with Asuria?

Transform your business with an Asuria traineeship and unlock these valuable benefits:

  • Fee-Free Traineeship Access: Eligible employees in NSW and Tasmania can benefit from fee-free traineeships, reducing the financial burden on your business.

  • Aligned with Business Needs: Our structured, easy-to-follow programs blend learning with workplace demands, empowering employee growth while supporting your business’s specific objectives.

  • Comprehensive Support: Balancing work and study is easier with Asuria. Our dedicated Trainers set manageable short-term goals and offer ongoing guidance, supported by our entire team.

  • Build a Future-Ready Workforce: Asuria traineeships equip employees with skills for future roles within your business, strengthening your long-term succession planning.

  • Industry-Relevant Training: Developed through industry consultation, our programs stay current with essential skills and knowledge, preparing employees to excel in your field.

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Why partner with Asuria?

We understand you and your business

Recruit diverse and motivated candidates

Your employment and skills solution partner at no cost

E Enquire now