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Beyond the Milestones: Asuria’s Transformative Journey in 2024
As we get ready to draw the curtains on 2024, it's time to reflect on a remarkable year for Asuria, our participants, practitioners, and partners.
This qualification will help you excel in various complex customer service roles across a diverse range of industries.
Are you ready to elevate your career in customer service or administration? Enrol in our course and gain the confidence and stability that come with a recognised qualification. Through engaging online study, you'll develop essential business skills in a program that spans diverse responsibilities across multiple industries. By the end, you’ll be equipped with the expertise to provide valuable support and guidance to your team. Our comprehensive business certificate prepares you to thrive in any workplace, whether it's as an administrative assistant, office professional, or receptionist.
Entry requirements
There are no entry requirements for this qualification.
*While there are no pre-requisite for this course, participants must take the language, literacy, and numeracy (LLN) assessment. This will help us identify areas where you might need additional support during your studies.
Delivery
The training program is delivered with comprehensive trainer support to provide a rich and engaging learning experience.
The course is delivered over four terms in a blended format.
How is it delivered?
- Orientation
- Live Virtual Workshops
- Tutorials/ On-demand Trainer support sessions via phone or web
- Workplace Visit by Trainer
The program is delivered in shorter, more manageable terms of learning. Students gets to focus on specific sections of the program at one time. These terms also provide the perfect ‘check point’ over the duration of the program to monitor and support participant progress.
Term 1 | Term 2 | Term 3 | Term 4 |
Orientation | Intensive Support Term If participant requires extra support, workshops, catchup sessions, time to complete rescheduled workplace visit, time to complete course activities etc. |
||
Live Workshops | Live Workshops | Live Workshops | |
Self-Learning | Self-Learning | Self-Learning | |
Workplace Learning, Activities and Trainer Visit |
Units
Total number of units = 13
6 core units
7 elective units
Core | Title |
BSBXCM301 | Engage in workplace communication |
BSBWHS311 | Assist with maintaining workplace safety |
BSBSUS211 | Participate in sustainable work practices |
BSBTWK301 | Use inclusive work practices |
BSBCRT311 | Apply critical thinking skills in a team environment |
BSBPEF201 | Support personal wellbeing in the workplace Elective |
Elective | Title |
SIRXPDK001 | Advise on products and services |
SIRXCEG005 | Maintain business to business relationships |
BSBTEC201 | Use business software applications |
BSBTEC303 | Create electronic presentations |
BSBPEF301 | Organise personal work priorities |
BSBOPS304 | Deliver and monitor a service to customers |
BSBOPS305 | Process customer complaints |
What you need before starting the course
To undertake this course, you will need:
Course cost
Complete the 'Enquire Now' section below, and one of our representatives will be in touch
Employer obligations
Transform your business with an Asuria traineeship and unlock these valuable benefits:
Fee-Free Traineeship Access: Eligible employees in NSW and Tasmania can benefit from fee-free traineeships, reducing the financial burden on your business.
Aligned with Business Needs: Our structured, easy-to-follow programs blend learning with workplace demands, empowering employee growth while supporting your business’s specific objectives.
Comprehensive Support: Balancing work and study is easier with Asuria. Our dedicated Trainers set manageable short-term goals and offer ongoing guidance, supported by our entire team.
Build a Future-Ready Workforce: Asuria traineeships equip employees with skills for future roles within your business, strengthening your long-term succession planning.
Industry-Relevant Training: Developed through industry consultation, our programs stay current with essential skills and knowledge, preparing employees to excel in your field.
Have Questions? Call Us On 1800 773 338
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Level 17, Tower A, 821 Pacific Highway, Chatswood NSW 2067
Asuria acknowledges the First Peoples of Australia and their ongoing strength in practising the world's oldest living culture. We acknowledge the Traditional Owners of the lands and waters on which we are based and pay our respects to their Elders past and present, and their continued cultural and spiritual connection to this country.