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BSB30120

Certificate III in Business

This qualification will help you excel in various complex customer service roles across a diverse range of industries.

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Innovative 360 degree
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12 Month duration. Regular
intakes throughout the year

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Course 100% online

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BSB30120 -
Certificate III in Business

Course Snapshot

Are you ready to elevate your career in customer service or administration? Enrol in our course and gain the confidence and stability that come with a recognised qualification. Through engaging online study, you'll develop essential business skills in a program that spans diverse responsibilities across multiple industries. By the end, you’ll be equipped with the expertise to provide valuable support and guidance to your team. Our comprehensive business certificate prepares you to thrive in any workplace, whether it's as an administrative assistant, office professional, or receptionist.

Job Outcomes

  • Administration Officer
  • Client Services Officer
  • Customer Support Staff
  • Call Centre Operator
  • Call Centre Sales Staff 
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Program Details

Entry Requirements

There are no entry requirements for this qualification. 

*While there are no pre-requisite for this course, participants must take the language, literacy, and numeracy (LLN) assessment. This will help us identify areas where you might need additional support during your studies. 

Delivery

The training program is delivered with comprehensive trainer support to provide a rich and engaging learning experience.

The course is delivered over four terms in a blended format.

How is it delivered?

  • Orientation
  • Live Virtual Workshops
  • Tutorials/ On-demand Trainer support sessions via phone or web

Download the course timetable

The program is delivered in shorter, more manageable terms of learning. Students gets to focus on specific sections of the program at one time. These terms also provide the perfect ‘check point’ over the duration of the program to monitor and support participant progress. 

Term 1 Term 2 Term 3 Term 4
Orientation     Intensive Support Term
If participant 
requires extra support, workshops, catchup sessions, time to complete rescheduled workplace visit, time to complete course 
activities etc.
Live Workshops Live Workshops Live Workshops
Self-Learning Self-Learning Self-Learning
Learning activities designed to simulated business

 

Units

Total number of units = 13  

6 core units  

7 elective units 

Core Title
BSBXCM301 Engage in workplace communication
BSBWHS311 Assist with maintaining workplace safety
BSBSUS211 Participate in sustainable work practices
BSBTWK301 Use inclusive work practices
BSBCRT311 Apply critical thinking skills in a team environment
BSBPEF201 Support personal wellbeing in the workplace Elective
Elective Title
SIRXPDK001 Advise on products and services
SIRXCEG005 Maintain business to business relationships
BSBTEC201 Use business software applications
BSBTEC303 Create electronic presentations
BSBPEF301 Organise personal work priorities
BSBOPS304 Deliver and monitor a service to customers
BSBOPS305 Process customer complaints

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What you need before starting the course

To undertake this course, you will need:

  • A computer with internet access and a web browser.
  • A regular access to a reliable internet connection and an email address.
  • Adobe Acrobat Reader and/or Adobe Flash Player.
  • A mobile device (e.g. Mobile phone) capable of recording short videos at your workplace with a supervisor.
  • To begin this course, you will need a USI. For more information on USI, go to: www.usi.gov.au It is a government requirement that participants undertaking Nationally Recognised Training in Australia have a unique student identifier (USI). 

Course Cost

  • Government funding may be available for eligible participants in Tasmania.  
  • If you are not eligible for government funding the course can be delivered as a Fee for Service program across all States. We can organise a payment plan with you to cover the cost of the course. 

Please note: Asuria will not collect prepaid fees from students more than $1500.00. Please refer to our Refund Policy for details. 

Complete the 'Enquire Now' section below, and one of our representatives will be in touch.

Why choose us?

We believe in you

At Asuria we believe in you. We respect you for who you are.
We seek to understand your life experiences and skills you have, and we will value those experiences and skills. Because your pathway to future employment is our primary concern, we will concentrate on your strengths, we will value your experiences, and we will respect you for what you have achieved. 

We hear you and support you

At Asuria we take the time to listen to you, talk with you and importantly help coach you. Your Asuria Trainer will ‘have your back’. They will get to know the ‘real you,’ offering personalised guidance, empowering you with the skills and knowledge you need to reach your full potential. 

We help you prepare for your future 

We will prepare you, brief you, and help you every step of the way. 
We will be there for you to make sure everything is going in the right direction – one that aligns with your future goals and meets your needs. Whatever your path, we will help you build the skills and confidence to prepare for your future. 

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E Enquire now

Have Questions? Call Us On Phone (8)1800 773 338

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Level 17, Tower A, 821 Pacific Highway, Chatswood NSW 2067

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Asuria acknowledges the First Peoples of Australia and their ongoing strength in practising the world's oldest living culture. We acknowledge the Traditional Owners of the lands and waters on which we are based and pay our respects to their Elders past and present, and their continued cultural and spiritual connection to this country.